TOS - Terms Of Service
1.1. The Terms & Conditions of sale
detailed below only govern the contractual relationship between the User/Customer, here after referred to as «You» and Mio-Quadro Retail Services here after referred to as
«We» and as «Mio-Quadro». This Terms & Conditions of sale are applicable only to the Mio-Quadro Website: www.mio-quadro.com.
1.2. Both parties accept these conditions unreservedly. These general conditions of sale are the only conditions that are applicable and replace all other conditions, except in the case of express, written prior dispensation. We maintain that, by confirming your order, you unreservedly accept our Terms & Conditions of sale, having read them. These Terms and Conditions of sale are important for you and Mio-Quadro as they have been designed to protect your rights as a valued customer and to protect our rights as a business and to create an understanding between both parts.
2. Ordering a product
2.1. You must be at least 18 years old to
2.2. You have to place the order on our Website: www.mio-quadro.com, (24 hours a day and 7 days a week).
The ordering process consists of 5 easy steps:
* You choose the products you would like to buy and confirm your basket. If you are interested by an article visible on the Website follows this process to place your order. After clicking on the "Add to Cart" button and verifying the characteristics of your order (quantity, price, shipping etc…), the Customer validates the choice of one or more selected products with a click.
* You choose your payment method.
* You fill out the customer form: the Customer has a form to fill-out containing the following information: title, first name, surname, complete delivery address, email, and telephone number.
* You accept the general terms and conditions of sale on the order summary page.
2.3. When you place an order, you will receive confirmation in the form of an email.
3. Product Specification
3.1. Published product details,
specifications is the best available at the time. If you have ordered an item that has an unsuitable product description we will remedy this by providing you a full refund upon the return of the
item. ( For more informations please see at our Return Policy ).
3.2. Our company is not responsible if the item is damaged , because of bad use ( broken because of falling down ) .
4.1. The prices for the products are
indicated as below:
*- For European Union customers:
In accordance with the laws governing members of the European Union, Our company is obliged to charge VAT on all orders delivered to destinations in member countries of the EU. The price displayed for each item sold by us includes Greek VAT (23%) .But if we are shipping your order to a tax-free zone within the EU, we can deduct the VAT on prices, you just have to indicate this in the field "any comment or special request?" during the checkout process. We will remove the VAT when we charge the order.So you will have to pay the total cost of your order included VAT during the checkout proccess and we will refund you the total VAT amount of your order.
*- For others worldwide customers:
VAT does not apply to orders that are to be shipped outside the European Union or to Tax Free Areas such as the Canarias Island, Channel Island (If you have any doubts about Tax Free Areas, please contact our Customer Services Team). These areas will be priced and billed with VAT deducted.So you will have to pay the total cost of your order included VAT during the checkout proccess and we will refund you the total VAT amount of your order. Please note that local tax and customs duty may apply. For full details please consult your local Customs office. If you select a currency or a delivery country outside the European Union, prices will be displayed VAT free.
4.2. We reserve the right to change its prices at any time but products are invoiced at the price applicable when the order is registered.
5. Availability / Estimated Delivery Times
5.1. We do our best to ensure availability
of all advertised products and endeavor to dispatch all parts within the quoted time. If there is a delay we will inform you of this via email and the product will be dispatched as soon as it is
5.2. We have no liability to you for any delay in the delivery of products ordered. We will do our best to get all orders sent out as quickly as possible. You have the right to cancel delayed orders at any time, just contact us with your order details ( Item codes of products , date that you have placd your order etc.).
6. Delivery methods
6.1. We offer several methods of delivery:
- For Domestic Shipping (All over Greece ), we use ‘’Elta Courier ‘’.
All products in stock are delivered to your delivery address within approximately 1-3 working days.
- For International Shipping , we use ‘’UPS ‘’
All products in stock are delivered to your delivery address within approximately 2-4 working days for European countries and 1-2 weeks for other countries all over the world.
Shipping and delivery times shown are approximately and excluding processing time depending on your location.
6.2. Shipping and delivery times shown are approximately and excluding processing time depending on your location.
6.3. If your product is shown to be "in stock" on our Website when you place your order, the number of days between the order date and the date that the courier first attempts to deliver to the given address can be calculated as follows:
1. Dispatch time (24-48 hours) = payment validation + order preparation + parcel collection by courier
2. Delivery time of your parcel(s) according to the courier . Courier delivery time starts from the moment you receive an e-mail confirming order dispatch.
Dispatch and delivery times are given in working days.
7. Secure Payment
7.1. Please note that if the security department suspects fraud, we have the right to cancel the transaction for security reasons.
7.2. Our Company offers 2 methods of payment.
Our Company offers 2 methods of payment :
By bank transfer payments:
You will find our banking details when finishing the order as well as by email on the order confirmation ,then you will be able to perform the transfer at your bank.
Otherwhise you can send the money in one of the following personal bank accounts :
Name : Ioannis
Surname : Xenos - Kotsilas
- NATIONAL BANK OF GREECE
( SWIFT / BIC CODE : ETHNGRAA )
Account Number : 059 – 763552 – 47
IBAN Account : GR3601100590000005976355247.
- PIRAEUS BANK
( SWIFT / BIC CODE : PIRBGRAA )
Account Number : 5134 – 044736 – 475
IBAN Account : GR6101721340005134044736475.
- ALPHA BANK
( SWIFT / BIC CODE : CRBAGRAA )
Account Number : 347 – 002101 – 192170
IBAN Account : GR7701403470347002101192170.
( SWIFT / BIC CODE : EFGBGRAA )
Account Number: 0026–0467–78–0200066508
IBAN Account: GR5202604670000780200066508.
As soon as we received your payment, the order will be shipped. Before selecting bank transfer as your payment method,
please be aware that your bank will charge you an international transfer fee, therefore increasing the overall cost of your order. Once your payment is received, we will dispatch your goods. The
processing of off-line payments may take several days.
Important: Please transfer the total invoice amount using your name and the reference indicated when you are finishing the order.
By PayPal :
For PayPal payments you can send the money directly to our PayPal account.
Here you have 2 choices :
a) If you have a Paypal Account, you can entered to your account and pay us for your order.
b) If you don’t have a Paypal Account , you can use your credit / depit card as a Paypal quest and pay us for your order .
7.3. Our company reserves the right to refuse an order placed which has not been totally paid.
7.4. Our company controls all the orders that have been validated on the Website. These controls aim to protect our company from abusive practices operated by a fraudster. Our services might ask you to provide additional information to unblock your order: proof of housing or of a debit in your name, or proof of housing in the name of the person indicated for the delivery address, etc... These requests will be made by email for example, for orders with delivery address different to the billing address.
8. Credit Card Security
8.1. In order to ensure secure payments, we
offer the use of secure servers where information is protected by Secure Sockets Layer (SSL), the industry standard encryption technology. SSL works with Netscape Navigator, Microsoft Internet
Explorer, AOL and other browsers. This encryption makes it virtually impossible for unauthorized parties to read any information that you send us.
8.2. When your order is processed your encrypted credit card number is removed from the web server. This means that there is no way that someone can obtain your credit card number from CRC so you can order with confidence! Please be aware that in the interests of credit card security you may be contacted prior to the dispatch of your order with a request for additional information.
9. Satisfied or Your money back
9.1. Our company allows you 30
days to return/exchange a product that you are not satisfied with. Your right of retraction starts from the moment your order is delivered. You can return/exchange the product within this time
frame, with your invoice and the completed Returns & Exchange Form. In that case you will be charged with the shipping cost. In case you wish to exchange the product, we will send the parcel back to you free of charge via the standard
9.2. The present right of return/exchange only applies to products that are returned in their original and complete working condition (packaging, accessories, user guide etc.). Any product that has been damaged, is not in its original packaging, has packaging that has been worn beyond simply opening the product, will not be refunded.
10.1. You have the right to cancel your
order, return or exchange your item within 30 days:
* We will happily refund or exchange any item purchased on our Website.
* For return/exchange of any item you have to charged with the shipping cost.
* Returned goods must be unused and supplied with their original packaging.
* All returns or exchanges must have a completed returns & exchange form.
* We will credit the bank account we have on file for you this may take up to 10-15 working days to appear as cleared funds.
* If the original payment was via PayPal we will credit the PayPal account that the order was placed with.
* If you have made the payment with your credit card through Paypal we will credit this card. This may take 10-15 working days.
Note: In that cases we will credit back to you only the product cost and not the shipping
11.1. For all stages, from access to the
Websites, browsing, filling in forms, placing an order, delivering items or any other service, our company only has an obligation for due care. Therefore, our company cannot be held responsible
for any inconvenience or damages arising from the use of the Internet and completely outside the diligence and precautions taken by our company.
11.2. In particular, our company cannot be held responsible for any disruption in provision of the service, or any external intrusion or presence of a computer virus.
12. Reviews & Comments
12.1. We encourage you to leave reviews, comments and product questions on our Website. Regularly monitor this content we reserve the right to remove, reject or edit it at any time. When submitting information to our Website as a review, product question or customer comment you understand that what you have submitted is not copyright protected and you are permitting its appearance on the Mio- Quadro Website.
13. Intellectual Property
13.1. Our company creates the majority of pictures and descriptions for the Website. This information is copyright of Mio-Quadro and may not be used by any other party without express permission of Mio-Quadro.
14.1. Mio-Quadro is committed
to protecting your privacy. We will only use the information that we collect about you lawfully. We collect information about you for 2 reasons: firstly, to process your order and secondly to
provide you with the best service possible. We will not email you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us in the
14.2. The type of information we will collect about you when you place an order on our Website includes:
*- Phone Number
*- Email Address
14.3. This information is already stored on our internal systems and our Website simply verifies you as a customer. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information that we hold will be held securely in accordance with our internal security policy and the law. We will not transfer or sell your information. We may use technology to track the patterns of behaviour of visitors to our Website. If you have any questions/comments about privacy, you should email us at : email@example.com .
14.4. We use the information you provide for the following purposes:
*- To send updates regarding the status of your enquiry or order.
*- To send newsletters and details of offers and promotions in which we believe you will be interested.
*- To improve the design and content of the Mio-Quadro Website.
*- To understand the buying behaviour of our users.
*- To perform other general marketing and promotional activities focused on our products and services.
14.5. When you place an order we need to know your name, email address, delivery address etc.. This allows us to process and fulfill your order and to notify you of the status of your request. We may also ask for your telephone number which enables us to contact you urgently if there is a problem with your order.
14.7. We have designed our Website to protect the information we collect online from unauthorized access. We safeguard your private information by implementing the appropriate physical, electronic and managerial procedure necessary to protect your privacy. To further protect your security, we also take the reasonable steps to verify your identity before granting access to your personal profile or making data changes. We are committed to protecting your privacy and have security measures in place to prevent unauthorized access to and disclosure of your personal information.
14.8. For statistical data, Mio-Quadro places a cookie (small text file) in your computer. Cookies are not harmful for your computer and can be read only by the websites that placed it in your computer. They are not virus spreaders, and cannot be used to search your hard drive.
14.9. The above privacy statement may not be applicable in all countries of Mio-Quadro visitors or registered community users, as security policies may vary according to the individual Internet laws in each host country.
14.10. If we decide to change our Terms and Conditions, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.
14.11. We put a lot of time and effort into describing and photographing the products we use our own photography studio and often our own descriptions of the products. Although we aim that every picture and description is 100% accurate, mistakes do occur so let us know if you see or read something that isn't correct. If you have purchased something based on a picture or description on the Website which turns out to be incorrect we will be happy to replace or refund the product (unused).
14.12. Unless otherwise stated, all rights, including copyright, in the content of these Mio-Quadro Website is owned and controlled for these purposes by Mio-Quadro. In accessing Mio-Quadro Website, you agree that you may only download the content for your own individual and non-commercial use. You are not permitted to copy, broadcast, download, store, transmit, show or play in public, adapt or change in any way the content of these Mio-Quadro pages for any other purpose whatsoever, in any medium, without the prior written permission of Mio-Quadro.
Mio - Quadro