How do I prepare my parcel for return?


The product have to be new and sealed in its wrapping, and unused. When preparing to return a parcel to us please make sure you have replaced all items to be returned back in their original packaging and place inside the parcel.

Where possible please return items in their original packaging. If for any reason you no longer have this packaging and are returning an item to us, please use suitable packaging such as a plastic bag, to return your item. Please make sure the alternate packaging covers the item completely and is waterproof.

Please join in your parcel, a copy of the invoice . In the "Returns & Exchange Form", please explain the product you return and the reason.

Once your return is received and inspected by the fulfillment centers (usually within 72 hours of receipt),your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 10-15 working days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.


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